And that’s why at Cora we know the importance of being there every step of the way.
Our personal service is something our team take extreme pride in. You will receive the highest quality of customer service. We provide excellent customer service and we will always strive to go above and beyond your expectations.
As part of our service here at Cora, we ensure everything is perfect in your home before your move in day. Our team carry out an extensive snagging report before the big day. If anything is found to be wrong, we will put it right.
On Legal Completion, you will be issued with a Service Inspection Form. This form is used to identify any minor issues in your new homes, such as scuffs to the paintwork or damage to fittings. The form will be collected by our Site Manager at the end of your first week in your new home. It is important that any painting snags or damage is reported on this form, outside of this period, these items will be declined.
Subject to materials, the Site Manager will arrange for any issues to be resolved within 21 days of receiving the form.
If any issues occur with the fixtures and fittings of your new home within the first two years, they will be covered under the Cora fixtures and fittings warranty. This warranty includes protection against defects caused by faulty workmanship or materials, and you will be assisted by a dedicated Customer Care Coordinator throughout the process.
Any concerns should be made in writing to the Customer Care Team.
With the NHBC warranty, you have the benefit of being covered against structural faults or defects which may arise within the first 10 years of the build completion date of your new property.
Structural faults can be expensive to fix and may not be covered by your standard buildings insurance policy. Having such a warranty means in the unlikely event that you may need to contact them, you will be looked after by some of the country’s leading structural warranty providers.
We take pride in rewarding our homeowners when they recommend a friend to one of our Cora developments.
Which is why when you introduce a friend or family member to Cora, upon the completion of their brand new home, we will gift you a £500 high street voucher as a thank you to show our appreciation.
Complete the form below and send it to sales@cora.uk
With our Assisted Move Scheme, we can help you along the entire home buying process. From organising a valuation, to progressing the sale through to completion, we are here to help. Our Assisted Move team will liaise between you, the solicitors and the estate agents throughout the entire process.
We will do everything we can to move the sale along as swiftly as possible to the exchange of contracts, to ensure a successful and stress free move. See below for the benefits included in our Assisted Move Scheme:
We know the importance of keeping you informed every step of the way. That’s why our customers have access to an award-winning property portal, Spaciable.
From the moment you reserve your new home, we will keep you up-to-date to ensure your move is as efficient and as easy as possible.
Are you looking to log into your Spaciable?
Most new build homes come with estate management charges which is payable each year and covers the cost and upkeep for all the common parts of the development.
The estate charge covers things like:
A resident can take on the responsibilities of the Director of their residents management company or allow it to remain with the nominated provider which on Cora estates is Remus.
For more information on becoming a Director of a Residents Management Company or Remus please see links below.
